Wi-Fi Credentials

Network Name: totemupdate

Password: totem1234

Mobile Hotspot Setup

iPhone

  1. The network name is set by changing the iPhone name. Go to Settings>General>About>Name and set the name to totemupdate
  2. Go to Settings>Personal Hotspot>Enable “Allow Others to Join”
  3. Set the Hotspot Password in your Personal Hotspot to totem1234. Make sure to enable “Maximize Compatibility” so that 2.4GHz is used.

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Android

  1. Go to Settings>Connections>Mobile Hotspot and Tethering and turn on Mobile Hotspot
  2. Set the network name to totemupdate, and the password to totem1234. Make sure the Band is set to 2.4GHz (sometimes called Compatibility Mode)

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Software Update

  1. With the hotspot set up and the screen unlocked, turn on the Totem Compass by clicking the power button once. Please ensure your Totems are at least 50% charged before beginning the update process.
  2. Ensure your phone is disconnected from WiFi networks and only on cellular networks.
  3. After the initial startup animation, triple click the SOS button to initiate software update
  4. The Totem Compass will restart, and the halo on your Totem will display a progress ring and begin filling with magenta light while connecting to the hotspot
    1. If a connection cannot be made the progress ring will flash red. Check the hotspot setup
  5. On successful connection, the progress ring will turn green and begin to fill as the download progresses
    1. If the download fails, the progress ring will flash. Please repeat this process from step 2 if the download fails.
  6. If the update is successful, the progress ring will fill completely with green light fills and your Totem will restart

▶ Software Update Failure

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Your Totem will gracefully exit in the event the software update fails. When the Totem is unable to update:

  1. The outer ring will blink Orange
  2. The software will discard any partially downloaded updates and will reboot using the previous software version

If your Totem fails to update please note it is likely due to:

  1. Inadequate battery levels
    1. Please ensure your Totem is at least 50% charged before attempting an update
  2. Your Totem lost connection to the internet during its update attempt
    1. Please ensure your internet connection is stable and the Totem is connected to the device with an internet connection (such as your phone, tablet, or computer)